Contact Center
Axiom BPM Services Pvt. Ltd.
Contact Center
Axiom BPM Services Pvt. Ltd.
In 2003, Axiom launched a unique Contact Center outsourcing model that was enthusiastically received by clients. After 4 years as a call center referral and consultation service and thousands of clients later we continue to lead the industry. As a offshore BPO Company we have got good recognition amongst our clients who are happy with our services.
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In 2003, Axiom launched a unique Contact Center outsourcing model that was enthusiastically received by clients. After 4 years as a call center referral and consultation service and thousands of clients later we continue to lead the industry. As a offshore BPO Company we have got good recognition amongst our clients who are happy with our services.
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Axiom is a top notch offshore outsourcing company and new business development team, and I'm more than happy to work with them. If your business needs more leads, more appointments and more business, axiom is the right company to do it!"
John Barron, California
Axiom have been instrumental in building a pipeline of qualified prospects and we have closed support contracts as a result of the work we have done together. They have worked very closely with us to get the targets achieved
Martin Johnson, Florida
Axiom has been running an campaign for us since last 1 year. During this time we have seen a significant growth in our sales target of the product as well as improved CPE. I can honestly say the success of the campaign has been due the quality of knowledge from Axiom and their staff."
Rik Cohen, Ney York
A contact center is also referred as an interaction center with client and call center or e-contact center is a central point from which all customer care units are handled. These contact centers have one or more online call centers but other customers may be interacted. This includes e-mail newsletters, website inquires, postal mail catalogs and information regarding in store purchasing. Inbound Contact center is a part of CRM (customer relationship management). Special software is provided to contact center that allows contact information to appropriate client, contacts to be tracked, and data to be gathered. In multi-channel marketing contact center is the key element in expanding the business. Benefits through contact center from us
Why Axiom Contact Center Services?
Axiom Inbound Contact Centre Features :
Choice as per requirement:
Any infrastructure required by client, if client wants contact centre consultant for its business.
Databases, applications and agent desktop for various contact center solution are provided.
As per rations there is a deployment of premise, network based predicament or any contact center consulting, contact center management and other problem.
Consistency with timeliness
Customers and contact centers are required through Seamless bridging, suggestion and recommendation.
Services are provided through apt channel and whole management collaborates with it.
Communications channels are well versed with timeliness. 24 hours rapid customer services for the clients.
Overall Control
Call center contact customer dynamic environment fast forward in management succeeding today.
There is a single view in all interaction and contact center resources.
Management and configuration are centralized in all systems
On prompt action through tracking and reporting.
Virtual Call Center Outsourcing
A virtual call center is an organization’s representative that is dispersed geographically. Means it is not confined to a certain place or any premises and operated by certain organization. Manpower in virtual call centers are in groups, numbers and even smaller centers. But most probably they deal from their homes. This is an attractive arrangement of different employees with different flexible hours of work and there is no dress code or commute. There is no expenditure on housing and equipments and this leads lower turnover rates which tend to be high for physical call centers.
To increase confidence of customer professionally, many call centers present virtual representation of an organization’s offices. If any customer required any technical support or call center services then they are provided with number that gives an impression that their call reaches the concerned department. The customer’s impression is illusory in the case of virtual call center, as the number belongs to a house wife or a university student who actually handles the call.
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+1-866-591-5009
+1-949-202-5115
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